Currently I am giving away a lot of resources but it's hard for me to follow them at all.
So let me show you what I see (attached picture).
I usually start answering with the last 'new' message but when I do that it's autamaticly pops up front. So why it has to be int the front while I still have unread messages and I just answered that. Also usually I get 1-2 reply when I am taking care of the old ones and it's just goes at the middle of my answered chat.
So my suggestion is to set some order how the user want to see it.
For me:
-Marked messages (this could be a feature for the important chat)
-Unread messages (new to old)
-Read but not answered (new to old beacuse I may have red it on phone but I want to answer it when I get in front of a pc)
-Read and aswered (new to old)
-Deleted ones (when I know I finished the conversation I would like to delete some of them too)
Also have some kind of different colors to decide which goes in which group would be nice.
So let me show you what I see (attached picture).
I usually start answering with the last 'new' message but when I do that it's autamaticly pops up front. So why it has to be int the front while I still have unread messages and I just answered that. Also usually I get 1-2 reply when I am taking care of the old ones and it's just goes at the middle of my answered chat.
So my suggestion is to set some order how the user want to see it.
For me:
-Marked messages (this could be a feature for the important chat)
-Unread messages (new to old)
-Read but not answered (new to old beacuse I may have red it on phone but I want to answer it when I get in front of a pc)
-Read and aswered (new to old)
-Deleted ones (when I know I finished the conversation I would like to delete some of them too)
Also have some kind of different colors to decide which goes in which group would be nice.
