Hoi,

please ask the user to disable all addons. I know this will most likely not be the cause for this issue, but with addons activated there are just too many possible interferences which make it hard to reproduce a bug.

Additionally, please ask the user since when the problem occurs and whether he always get 16 new messages displayed, or whether it started with 1,2,3,4,5,...

Also it would be interesting what happened before the bug appeared... Was there maybe one or more alliance applications? Did he not log in for some time? What other information can he maybe give us?

A screenshot is already good, but we definitely need much more information to understand what happened

He need to go trough every page and check if he missed some message, that is very important.

With your description i wasn't able to reproduce it even with 1000 alliance messages.


So at game side, everything should be fine.

Otherwise: How are the ranks configured in the alliance? do other players in the alliance have the same issue? Which types of messages were written or were it shared CR's or so?

Hmm
The only thing i have in mind after reading your post:

When a new member join an alliance, all old and still existing alliance messages are loaded and should be displayed for that user. Maybe it get in conflict with a missing right !?
@NoMoreAngel or @Shole can test it

LG

I know solution ;


Leave in current Alliance
check and delete -> Message -> Communication -> Information Tab
Join your Alliance again


and problem will be solved.

I reproduced it and created a ticket for it

LG