Guide 18: Account management

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    • Guide 18: Account management

      This guide will aim to cover all the technical aspects a user might encounter during their time playing OGame.

      ==Account life==
      Once you create an account, you have to validate it by following the link you received at the e-mail address that you used to register the account. If account is not validated, you will not be able to access some of the menus.

      Account will be deleted:
      - in 2 days if nothing is built and no purchased Dark Matter.
      - in 5 days if you don't have at least 1 point (deleted in the 6th day at 3am server time).
      - in 36 days if you didn't log in regardless of points and vacation mode. Only bought Dark Matter can prevent it.
      - in 35 days if you didn't log in after your Commander expired.

      Only purchased Dark Matter will prevent account deletion. Dark Matter found in expeditions or OGame birthday events will not prevent account deletion.
      Note: Bought Dark Matter is being spent prior to the one obtained by any other means.


      ==The welcome package==
      After you make the account, in some universes where this feature is activated, during the first week of playing the game you will receive some rewards.

      The reward is sent out via in-game message, and is delivered when you login into your account. You have to manually accept the reward and is then added to your account. Those messages will stay 7 days. You can also access the rewards in the menu.

      Day 1: 15K metal 10k crystal
      Day 2: Item - Kraken Bronze
      Day 3: Trader - Metal*
      Day 4: 15 Rocket launcher or 8 Light Fighters
      Day 5: Item - Newtron Bronze
      Day 6: Item - Detroid Bronze
      Day 7: 3 days „Commanding Staff“ (extends all running officers)
      Day one means minimal 24h of playing. The Script runs around 3:00.

      *The Metal Trader overwrite existing Traders and can give a worse exchange rate than you currently have. It acts like the new exchange rate button.

      ==Useful links==
      For Board and Game rules, team information and game support please visit your game board.
      For IRC go to onlinegamesnet.net

      ==Activating an account==
      In the bottom left of your ingame screen you'll see a triangular symbol, click it and a pop out screen will open with a big green "Next" button. Click the next button, the button should then disappear and be replaced with text saying: "E-Mail has been send successfully!". Then check your inbox and junk folder and click the activation link. If you didn't receive an email, it means the link was blocked by your spam protection, in such cases ensure @Ogame.org and @mmogame.com is added to your safe senders list and try again. If this doesn't change anything then try with a different email provider (Googlemail is recommended) - hotmail and yahoo are notorious for blocking these emails
      In case you have an email account originally written with caps (EXAMPLE@YAHOO.COM), you need to request activation link written exactly like it is (with caps lock on), even though that doesn't matter when sending/receiving other emails.

      ==Account Safety & Security==
      Ensure you use a secure password.
      - Password Strength – Avoid using dictionary words, proper nouns or personal information such as your pet’s name. The most secure passwords are those that contain a random mixture of letters (A-Z), Numbers (1-9) and symbols, such as !"£$%^&*@#~]{
      - Password Originality – Don’t use something that a hacker would be able to guess. Eg. If your username is “Darth Vader” then don’t use “starwars” as a password. Also avoid common strings like 123456 or qwerty
      - Multiple Passwords - Try to avoid using the same password for several sites, if security is compromised at one of those sites, then your accounts will also be endangered
      - Update Your Password - Everynow and then update your password to something new, it's annoying to have to remember a new password but it's much more preferable to having hack your account
      - Always use an official Gameforge website to login.

      - Logging in using anything other than an official Gameforge login is a big security risk as other people can gain access to your login data.
      - Doing so will invalidate your T&Cs so you might not receive assistance in retrieving your account
      - When the normal login portal isn't accessable use MMOgame instead of 3rd Party "emergency" login portals
      - Avoid sharing your login details with others.
      - If you have somebody sit your account then if possible change the password before hand or at the least change it when the sitting period is over
      - When trading accounts always ensure you change the passwordbefore giving away the account, especially if you use the same password for accounts in other universes

      If you use a public computer, take these extra steps:
      Always sign out of your account and clear forms, passwords, cache, and cookies in your browser on a regular basis.

      Never use your OGame Account password on another website.
      If you enter your password in an external website and it's compromised, someone could try to sign in to your OGame Account with the same information.

      Check for viruses and malware.
      Run a scan on your computer with a trusted anti-virus software. If the scan detects any suspicious programs or applications, remove them immediately.

      Always seek the help and advice of a GO when trading accounts.
      - Check GameStats to make sure that what they're offering you actually exists
      - Contact your GO to make sure the person you're trading with actually owns the account they're offering you
      - Make sure both parties open a ticket to notify the Game Team of the account trade
      - As soon as you login to the account change the email address as this is your main proof of ownership

      ==Ban Issues==
      The Game Team reserves the right to deny access to an account if any of the rules have been violated. This can either be on a temporary or permanent basis depending on the severity of the case.

      All ingame bans for a particular universe can be seen by other users only through galaxy view. When you try to login to a banned account you'll see the reason and how long the ban is, together with a link to the support.

      If you feel that the ban wasn't justified then it's possible to dispute the ban by talking to the GO who banned you. Members of the Game Team can be contacted by either the ticket system or via IRC Chat. Please remember to use your email address for verification.

      If the GO doesn't reply to you after 48 hours, the ticket will be automatically sent to the SGO. If the answer of the GO is not satisfactory and at any stage you're unhappy with the treatment or decision you can use the "complain " function to escalate your issue to the next level (SGO, GA).

      The Game Hierarchy is as follows:
      Game Operator (GO) -> Super Game Operator (SGO) -> Game Administrator (GA) -> Community Manager (COMA).
      As ban discussions are not allowed on board, please contact a GO who banned you for further info about the ban. You can contact him via ticket or on IRC.

      ==Reporting messages==
      If you receive an ingame message which is insulting with the use of offensive words, is real life threatening or has inappropriate content, you can report it with the use of a "report" button which can be found after opening said message. Use of "report" button allows players to report insulting language and possibly ban the sending user by alerting a Game Team. With OGame v6 you can also report alliance applications.

      The post was edited 5 times, last by ErikFyr ().

    • I made a start but at the moment I'm too busy to finish it myself. Hopefully this might be useful to someone if they take the task of doing this...

      Game User Account Administration


      This guide will aim to cover all the technical aspects a user might encounter during their time playing Ogame.


      Index
      (possibly to link to the sections later on via html)
      1. Useful Links
      2. Account Safety & Security
      3. Ban Issues
      4. Reporting Ingame PMs



      Useful Links




      Account Safety & Security


      Account Theft is a serious concern with any game and can cause some severe headaches to those involved, so here are some useful tips to bear in mind:

      Ensure you use a secure password.

      • Password Strength – Avoid using dictionary words, proper nouns or personal information such as your pet’s name. The most secure passwords are those that contain a random mixture of letters (A-Z), Numbers (1-9) and symbols, such as !"£$%^&*@#~]{

      • Password Originality – Don’t use something that a hacker would be able to guess. Eg. If your username is “Darth Vader” then don’t use “starwars” as a password. Also avoid common strings like 123456 or qwerty

      • Multiple Passwords - Try to avoid using the same password for several sites, if security is compromised at one of those sites, then your accounts will also be endangered

      • Update Your Password - Everynow and then update your password to something new, it's annoying to have to remember a new password but it's much more preferable to having hack your account


      Always use an official Gameforge website to login. In the past theives have used sites that appear to be harmless proxies or emergency logins to harvest login data for their own uses.

      • Logging in using anything other than an official Gameforge login is a big security risk as other people can gain access to your login data.

      • Doing so will invalidate your T&Cs so you might not receive assistance in retreiving your account

      • When the normal login portal isn't accessable use MMOgame instead of 3rd Party "emergency" login portals

        Avoid sharing your login details with others.

      • If you have somebody sit your account then if possible change the password before hand or at the least change it when the sitting period is over

      • When trading accounts always ensure you change the password first, especially if you use the same password for accounts in other universes


      Don't disable IP check unless absolutely necessary, and never without GO permission.

      • The IP check is there for your own safety, if someone tries to login to your account with the same session ID but a different IP address then the session is killed

      • It should only be deactivated when you're logging in with a dynamic IP address (because when enabled it'd cause you to experience frequent logouts)


      Always seek the help and advice of a GO when trading accounts.

      • Check GameStats to make sure that what they're offering you actually exists
      • Contact your GO to make sure the person you're trading with actually owns the account they're offering you
      • Make sure both parties open a ticket to notify the Game Team of the account trade
      • As soon as you login to the account change the email address as this is your main proof of ownership




      Ban Issues


      The Game Team reserves the right to deny access to an account if any of the Game Rules have been violated. This can either be on a temporary or permanent basis depending on the severity of the case.

      All ingame bans for a particular universe can be seen in that univese's public pillory (pranger) page. The link to the pillory can be found within the relevant universe's subforum here: The Universes

      If you feel that the ban wasn't justified then it's possible to dispute the ban by talking to the GO who banned you.

      Members of the Game Team can be contacted by either the ticket system or via IRC Chat
      If a GO doesn't reply to you after 48 hours, you have the possibility to talk to the SGO. If you communicated by ticket, then the ticket will automicatically be directed to the SGO. If the SGO is away or unreachable for another reason then talk to a GA.

      If at any stage you're unhappy with the treatment or decision by a member of staff you can escalate the issue to the next level, either by pressing the complain button on the ticket or seeking out the superior on IRC.

      The Game Heirachy is as follows:
      Game Operator (GO) > Super Game Operator (SGO) > Game Administrator (GA) > Community Manager (CoMa)



      Reporting Ingame PMs

    • Game User Account Administration


      This guide will aim to cover all the technical aspects a user might encounter during their time playing Ogame.


      Index
      (possibly to link to the sections later on via html)
      1. Account life
      2. Useful Links
      3. Account Safety & Security
      4. Ban Issues
      5. Reporting Ingame PMs
      Account life

      Once you create an account you have to validate it by following the link you received at the e-mail address that you used to register the account. If account is not validated, you will not be able to access some of the menus.

      All accounts with nothing built and no bought Dark Mater will be deleted after 2 days. If you can't manage to get at least 1 point in the next 5 days, the account be deleted in the 6th day at 03.00 server time.

      All inactive accounts (there is no login during 36 days ) will be deleted regardless of points and vacation mode. Accounts with bought Dark Mater will stay as long as the universe.

      Note: Bought Dark Matter is being spent prior to the one obtained by any other means.

      Useful Links




      Account Safety & Security


      Account Theft is a serious concern with any game and can cause some severe headaches to those involved, so here are some useful tips to bear in mind:

      Ensure you use a secure password.

      • Password Strength – Avoid using dictionary words, proper nouns or personal information such as your pet’s name. The most secure passwords are those that contain a random mixture of letters (A-Z), Numbers (1-9) and symbols, such as !"£$%^&*@#~]{

      • Password Originality – Don’t use something that a hacker would be able to guess. Eg. If your username is “Darth Vader” then don’t use “starwars” as a password. Also avoid common strings like 123456 or qwerty

      • Multiple Passwords - Try to avoid using the same password for several sites, if security is compromised at one of those sites, then your accounts will also be endangered

      • Update Your Password - Everynow and then update your password to something new, it's annoying to have to remember a new password but it's much more preferable to having hack your account


      Always use an official Gameforge website to login. In the past thieves have used sites that appear to be harmless proxies or emergency logins to harvest login data for their own uses.

      • Logging in using anything other than an official Gameforge login is a big security risk as other people can gain access to your login data.

      • Doing so will invalidate your T&Cs so you might not receive assistance in retreiving your account

      • When the normal login portal isn't accessable use MMOgame instead of 3rd Party "emergency" login portals

        Avoid sharing your login details with others.

      • If you have somebody sit your account then if possible change the password before hand or at the least change it when the sitting period is over

      • When trading accounts always ensure you change the password before giving away the account, especially if you use the same password for accounts in other universes

      Always seek the help and advice of a GO when trading accounts.

      • Check GameStats to make sure that what they're offering you actually exists
      • Contact your GO to make sure the person you're trading with actually owns the account they're offering you
      • Make sure both parties open a ticket to notify the Game Team of the account trade
      • As soon as you login to the account change the email address as this is your main proof of ownership




      Ban Issues


      The Game Team reserves the right to deny access to an account if any of the Game Rules have been violated.
      This can either be on a temporary or permanent basis depending on the severity of the case.

      All ingame bans for a particular universe can be seen in that univese's public pillory (pranger) page.
      The link to the pillory can be found within the relevant universe's subforum here: The Universes

      If you feel that the ban wasn't justified then it's possible to dispute the ban by talking to the GO who banned you.

      Members of the Game Team can be contacted by either the ticket system or via IRC Chat
      If the GO doesn't reply to you after 48 hours, the ticket will be automatically sent to the SGO. If the answer of the GO is not satisfactory and at any stage you're unhappy with the treatment or decision you can use the "complain " function to escalate your issue to the next level ( SGO, GA ).


      The Game Heirachy is as follows:
      Game Operator (GO) > Super Game Operator (SGO) > Game Administrator (GA) > Community Manager (CoMa)



      Reporting Ingame PMs and circular messages

      If you receive an ingame message which is insulting with the use of offensive words, is real life threatening or has inappropriate content, you can report it with the use of a "report" button which can be found after opening said message.

      The post was edited 3 times, last by Spanky ().

    • With a little delay but Im now slowly starting to work on this one. Small adjustments at first but Im gonna add more day by day.
      I forgot that Im doing it while editting Val's post, so yeah.




      Game User Account Administration


      This guide will aim to cover all the technical aspects a user might encounter during their time playing Ogame.


      Index
      (possibly to link to the sections later on via html)
      1. Account life
      2. Useful Links
      3. Account Safety & Security
      4. Ban Issues
      5. Reporting Ingame PMs
      Account life

      Once you create an account you have to validate it by following the link you received at the e-mail address that you used to register the account. If account is not validated, you will not be able to access some of the menus.

      All accounts with nothing built and no bought Dark Mater will be deleted after 2 days. If you can't manage to get at least 1 point in the next 5 days, the account be deleted in the 6th day at 03.00 server time.

      All inactive accounts (there is no login during 36 days ) will be deleted regardless of points and vacation mode. Accounts with bought Dark Mater will stay as long as the universe.

      Note: Bought Dark Matter is being spent prior to the one obtained by any other means.

      Useful Links




      Account Safety & Security


      Account Theft is a serious concern with any game and can cause some severe headaches to those involved, so here are some useful tips to bear in mind:

      Ensure you use a secure password.

      • Password Strength – Avoid using dictionary words, proper nouns or personal information such as your pet’s name. The most secure passwords are those that contain a random mixture of letters (A-Z), Numbers (1-9) and symbols, such as !"£$%^&*@#~]{

      • Password Originality – Don’t use something that a hacker would be able to guess. Eg. If your username is “Darth Vader” then don’t use “starwars” as a password. Also avoid common strings like 123456 or qwerty

      • Multiple Passwords - Try to avoid using the same password for several sites, if security is compromised at one of those sites, then your accounts will also be endangered

      • Update Your Password - Everynow and then update your password to something new, it's annoying to have to remember a new password but it's much more preferable to having hack your account


      Always use an official Gameforge website to login. In the past thieves have used sites that appear to be harmless proxies or emergency logins to harvest login data for their own uses.

      • Logging in using anything other than an official Gameforge login is a big security risk as other people can gain access to your login data.

      • Doing so will invalidate your T&Cs so you might not receive assistance in retreiving your account

      • When the normal login portal isn't accessable use MMOgame instead of 3rd Party "emergency" login portals

        Avoid sharing your login details with others.

      • If you have somebody sit your account then if possible change the password before hand or at the least change it when the sitting period is over

      • When trading accounts always ensure you change the password before giving away the account, especially if you use the same password for accounts in other universes

      Always seek the help and advice of a GO when trading accounts.

      • Check GameStats to make sure that what they're offering you actually exists
      • Contact your GO to make sure the person you're trading with actually owns the account they're offering you
      • Make sure both parties open a ticket to notify the Game Team of the account trade
      • As soon as you login to the account change the email address as this is your main proof of ownership




      Ban Issues


      The Game Team reserves the right to deny access to an account if any of the Game Rules have been violated.
      This can either be on a temporary or permanent basis depending on the severity of the case.

      All ingame bans for a particular universe can be seen in that univese's public pillory (pranger) page.
      The link to the pillory can be found within the relevant universe's subforum here: The Universes

      If you feel that the ban wasn't justified then it's possible to dispute the ban by talking to the GO who banned you.

      Members of the Game Team can be contacted by either the ticket system or via IRC Chat
      If the GO doesn't reply to you after 48 hours, the ticket will be automatically sent to the SGO. If the answer of the GO is not satisfactory and at any stage you're unhappy with the treatment or decision you can use the "complain " function to escalate your issue to the next level ( SGO, GA ).


      The Game Heirachy is as follows:
      Game Operator (GO) > Super Game Operator (SGO) > Game Administrator (GA) > Community Manager (CoMa)



      Reporting Ingame PMs and circular messages

      If you receive an ingame message which is insulting with the use of offensive words, is real life threatening or has inappropriate content, you can report it with the use of a "report" button which can be found after opening said message.
    • Spanky wrote:

      If the answer of the GO is not satisfactory and at any stage you're unhappy with the treatment or decision you can use the "complain " function to escalate your issue to the next level ( SGO, GA ).


      I am not sure if its differnt in other Communities , but in .de you can only Level once and the decision is final. If there is no difference in other Communities than it would be nice if we mention this in this Guide so more users can read about this information.
    • Game User Account Administration


      This guide will aim to cover all the technical aspects a user might encounter during their time playing Ogame.



      Index
      1. Account life
      2. Useful Links
      3. Activating an account
      4. Account Safety & Security
      5. Ban Issues
      6. Reporting Ingame PMs






      1. Account life

      Once you create an account you have to validate it by following the link you received at the e-mail address that you used to register the account. If account is not validated, you will not be able to access some of the menus.

      All accounts with nothing built and no bought Dark Mater will be deleted after 2 days. If you can't manage to get at least 1 point in the next 5 days, the account be deleted in the 6th day at 03.00 server time.

      Account activity refers to the last time an account was accessed by a user having logged in or visiting a planet's Overview screen.

      All inactive accounts (there is no login during 36 days ) will be deleted regardless of points and vacation mode, all planets owned by that account are removed from the game as well and resources held on them, lost.


      If the account owner has subscribed to the OGame Commander, the account is deleted 35 days after the Commander subscription expires.


      If the account has purchased Dark Matter it will not be deleted (Dark Matter found in expeditions or OGame birthday events will not prevent account deletion).
      Note: Bought Dark Matter is being spent prior to the one obtained by any other means.





      2. Useful Links


      3. Activating an account


      Requesting the Link
      1. In the bottom left of your ingame screen you'll see a triangular symbol ( ), click it and a pop out screen will open with a big green "Next" button.
      2. Click the next button, the button should then disappear and be replaced with some text saying: "E-Mail has been send successfully!"
      3. Then check your inbox and junk folder
      4. Click the activation link


      It said the link was sent successfully but I didn't receive anything...

      This generally means the link was blocked by your spam protection, in such cases ensure @Ogame.org and @mmogame.com is added to your safe senders list and try again.
      If this doesn't change anything then try with a different email provider (Googlemail is recommended) - hotmail and yahoo are notorious for blocking these emails


      Using an email account with caps

      In case you have an email account originally written with caps (ie EXAMPLE@YAHOO.COM), you need to request activation link written exactly like it is (with caps lock on), even though that doesn't matter when sending/receiving other emails.


      4. Account Safety & Security


      Account Theft is a serious concern with any game and can cause some severe headaches to those involved, so here are some useful tips to bear in mind:

      Ensure you use a secure password.

      • Password Strength – Avoid using dictionary words, proper nouns or personal information such as your pet’s name. The most secure passwords are those that contain a random mixture of letters (A-Z), Numbers (1-9) and symbols, such as !"£$%^&*@#~]{

      • Password Originality – Don’t use something that a hacker would be able to guess. Eg. If your username is “Darth Vader” then don’t use “starwars” as a password. Also avoid common strings like 123456 or qwerty

      • Multiple Passwords - Try to avoid using the same password for several sites, if security is compromised at one of those sites, then your accounts will also be endangered

      • Update Your Password - Everynow and then update your password to something new, it's annoying to have to remember a new password but it's much more preferable to having hack your account


      Always use an official Gameforge website to login. In the past thieves have used sites that appear to be harmless proxies or emergency logins to harvest login data for their own uses.

      • Logging in using anything other than an official Gameforge login is a big security risk as other people can gain access to your login data.

      • Doing so will invalidate your T&Cs so you might not receive assistance in retreiving your account

      • When the normal login portal isn't accessable use MMOgame instead of 3rd Party "emergency" login portals

        Avoid sharing your login details with others.

      • If you have somebody sit your account then if possible change the password before hand or at the least change it when the sitting period is over

      • When trading accounts always ensure you change the password before giving away the account, especially if you use the same password for accounts in other universes


      If you use a public computer, take these extra steps:
      Always sign out of your account and clear forms, passwords, cache, and cookies in your browser on a regular basis.


      Never use your OGame Account password on another website.
      If you enter your password in an external website and it's compromised, someone could try to sign in to your OGame Account with the same information.


      Check for viruses and malware.
      Run a scan on your computer with a trusted anti-virus software. If the scan detects any suspicious programs or applications, remove them immediately.


      If you follow this steps, it will provide you with extra protection on your account.

      You should perform these steps more frequently if you begin to notice suspicious behavior in your computer, such as general slowness and pop-up advertisements.


      Always seek the help and advice of a GO when trading accounts.

      • Check GameStats to make sure that what they're offering you actually exists
      • Contact your GO to make sure the person you're trading with actually owns the account they're offering you
      • Make sure both parties open a ticket to notify the Game Team of the account trade
      • As soon as you login to the account change the email address as this is your main proof of ownership




      5. Ban Issues


      The Game Team reserves the right to deny access to an account if any of the Game Rules have been violated.
      This can either be on a temporary or permanent basis depending on the severity of the case.

      All ingame bans for a particular universe can be seen in that univese's public pillory (pranger) page.
      The link to the pillory can be found within the relevant universe's subforum here: The Universes

      If you feel that the ban wasn't justified then it's possible to dispute the ban by talking to the GO who banned you.

      Members of the Game Team can be contacted by either the ticket system or via IRC Chat
      If the GO doesn't reply to you after 48 hours, the ticket will be automatically sent to the SGO. If the answer of the GO is not satisfactory and at any stage you're unhappy with the treatment or decision you can use the "complain " function to escalate your issue to the next level ( SGO, GA ).


      The Game Heirachy is as follows:
      Game Operator (GO) :arrow: Super Game Operator (SGO) :arrow: Game Administrator (GA) :arrow: Community Manager (CoMa)

      As ban discussions are not allowed on board, please contact a GO who banned you for further info about the ban.
      You can contact him via ticket or on IRC.


      6. Reporting messages

      If you receive an ingame message which is insulting with the use of offensive words, is real life threatening or has inappropriate content, you can report it with the use of a "report" button which can be found after opening said message. Use of
      "report" button allows players to report insulting language and possibly ban the sending user by alerting a Game Team.
      With OGame v6 you can also report alliance applications.








    • This guide will aim to cover all the technical aspects a user might encounter during their time playing Ogame.

      =Account life=
      Once you create an account, you have to validate it by following the link you received at the e-mail address that you used to register the account. If account is not validated, you will not be able to access some of the menus.

      All accounts with nothing built and no bought Dark Mater will be deleted after 2 days. If you can't manage to get at least 1 point in the next 5 days, the account be deleted in the 6th day at 03.00 server time.

      Account activity refers to the last time an account was accessed by a user.
      All inactive accounts (there is no login during 36 days) will be deleted regardless of points and vacation mode. However all planets and resources held on them owned by that account are removed from the game.

      If the account owner has subscribed to the Commander (premium feature), the account is deleted 35 days after the Commander subscription expires.

      If the account has purchased Dark Matter, it will not be deleted (Dark Matter found in expeditions or OGame birthday events will not prevent account deletion).
      Note: Bought Dark Matter is being spent prior to the one obtained by any other means.

      =Useful Links=
      - The Game Team & pillory links: Who is who in the Game Team and pillory link
      - Ingame Rules: New Game Rules - valid from 17.9.2012
      - Game Support (ticket system): [url]http://support.en.ogame.gameforge.com/[/url]
      - IRC Chat - [url]http://www.onlinegamesnet.net/javaChat.php[/url]

      =Activating an account=
      In the bottom left of your ingame screen you'll see a triangular symbol (), click it and a pop out screen will open with a big green "Next" button. Click the next button, the button should then disappear and be replaced with some text saying: "E-Mail has been send successfully!". Then check your inbox and junk folder and click the activation link. If you didn't receive an email, it means the link was blocked by your spam protection, in such cases ensure @Ogame.org and @mmogame.com is added to your safe senders list and try again.
      If this doesn't change anything then try with a different email provider (Googlemail is recommended) - hotmail and yahoo are notorious for blocking these emails

      In case you have an email account originally written with caps (EXAMPLE@YAHOO.COM), you need to request activation link written exactly like it is (with caps lock on), even though that doesn't matter when sending/receiving other emails.

      =Account Safety & Security=
      Account Theft is a serious concern with any game and can cause some severe headaches to those involved, so here are some useful tips to bear in mind:

      Ensure you use a secure password.
      - Password Strength – Avoid using dictionary words, proper nouns or personal information such as your pet’s name. The most secure passwords are those that contain a random mixture of letters (A-Z), Numbers (1-9) and symbols, such as !"£$%^&*@#~]{
      - Password Originality – Don’t use something that a hacker would be able to guess. Eg. If your username is “Darth Vader” then don’t use “starwars” as a password. Also avoid common strings like 123456 or qwerty
      - Multiple Passwords - Try to avoid using the same password for several sites, if security is compromised at one of those sites, then your accounts will also be endangered
      - Update Your Password - Everynow and then update your password to something new, it's annoying to have to remember a new password but it's much more preferable to having hack your account

      Always use an official Gameforge website to login. In the past thieves have used sites that appear to be harmless proxies or emergency logins to harvest login data for their own uses.

      - Logging in using anything other than an official Gameforge login is a big security risk as other people can gain access to your login data.
      - Doing so will invalidate your T&Cs so you might not receive assistance in retrieving your account
      - When the normal login portal isn't accessable use MMOgame instead of 3rd Party "emergency" login portals
      - Avoid sharing your login details with others.
      - If you have somebody sit your account then if possible change the password before hand or at the least change it when the sitting period is over
      - When trading accounts always ensure you change the passwordbefore giving away the account, especially if you use the same password for accounts in other universes

      If you use a public computer, take these extra steps:
      Always sign out of your account and clear forms, passwords, cache, and cookies in your browser on a regular basis.

      Never use your OGame Account password on another website.
      If you enter your password in an external website and it's compromised, someone could try to sign in to your OGame Account with the same information.

      Check for viruses and malware.
      Run a scan on your computer with a trusted anti-virus software. If the scan detects any suspicious programs or applications, remove them immediately.

      Always seek the help and advice of a GO when trading accounts.
      - Check GameStats to make sure that what they're offering you actually exists
      - Contact your GO to make sure the person you're trading with actually owns the account they're offering you
      - Make sure both parties open a ticket to notify the Game Team of the account trade
      - As soon as you login to the account change the email address as this is your main proof of ownership

      =Ban Issues=
      The Game Team reserves the right to deny access to an account if any of the rules have been violated. This can either be on a temporary or permanent basis depending on the severity of the case.

      All ingame bans for a particular universe can be seen in that univese's public pillory (pranger) page. The link to the pillory can be found within the relevant universe's subforum here: The Universes

      If you feel that the ban wasn't justified then it's possible to dispute the ban by talking to the GO who banned you. Members of the Game Team can be contacted by either the ticket system or via IRC Chat

      If the GO doesn't reply to you after 48 hours, the ticket will be automatically sent to the SGO. If the answer of the GO is not satisfactory and at any stage you're unhappy with the treatment or decision you can use the "complain " function to escalate your issue to the next level (SGO, GA).

      The Game Hierarchy is as follows:
      Game Operator (GO) -> Super Game Operator (SGO) -> Game Administrator (GA) -> Community Manager (COMA).
      As ban discussions are not allowed on board, please contact a GO who banned you for further info about the ban. You can contact him via ticket or on IRC.

      =Reporting messages=
      If you receive an ingame message which is insulting with the use of offensive words, is real life threatening or has inappropriate content, you can report it with the use of a "report" button which can be found after opening said message. Use of "report" button allows players to report insulting language and possibly ban the sending user by alerting a Game Team. With OGame v6 you can also report alliance applications.

    • Maybe better this way


      =Account life=
      Once you create an account, you have to validate it by following the link you received at the e-mail address that you used to register the account. If account is not validated, you will not be able to access some of the menus.

      Account will be deleted:
      - in 2 days if nothing is built and no purchased Dark Matter
      - in 5 days if you don't have at least 1 point (deleted in the 6th day at 3am server time)
      - in 36 days if you didn't log in regardless of points and vacation mode. Only bought Dark Matter can prevent it.
      - in 35 days if you didn't log in after your Commander expired

      Only purchased Dark Matter will prevent account deletion. Dark Matter found in expeditions or OGame birthday events will not prevent account deletion.
      Note: Bought Dark Matter is being spent prior to the one obtained by any other means.

    • Yeah much better on that way.
      I updated =Useful links=.



      =Account life=
      Once you create an account, you have to validate it by following the link you received at the e-mail address that you used to register the account. If account is not validated, you will not be able to access some of the menus.

      Account will be deleted if:
      - nothing is built and no Dark Matter after 2 days
      - you don't have at least 1 point after 5 days (deleted in the 6th day at 3am server time)
      - you didn't log in during 36 days regardless of points and vacation mode. Only bought Dark Matter can prevent it.
      - you didn't log in after 35 days since your Commander expired

      Only purchased Dark Matter will prevent account deletion. Dark Matter found in expeditions or OGame birthday events will not prevent account deletion.
      Note: Bought Dark Matter is being spent prior to the one obtained by any other means.

      =Useful Links=
      You can find who is in the Game Team, Pillory links, Game Support (ticket system) link on OGame board for you community.

      - IRC Web Chat - [url]http://www.onlinegamesnet.net/javaChat.php[/url]


      =Activating an account=


      In the bottom left of your ingame screen you'll see a triangular symbol (), click it and a pop out screen will open with a big green "Next" button. Click the next button, the button should then disappear and be replaced with some text saying: "E-Mail has been send successfully!". Then check your inbox and junk folder and click the activation link. If you didn't receive an email, it means the link was blocked by your spam protection, in such cases ensure @Ogame.org and @mmogame.com is added to your safe senders list and try again.
      If this doesn't change anything then try with a different email provider (Googlemail is recommended) - hotmail and yahoo are notorious for blocking these emails

      In case you have an email account originally written with caps (EXAMPLE@YAHOO.COM), you need to request activation link written exactly like it is (with caps lock on), even though that doesn't matter when sending/receiving other emails.

      =Account Safety & Security=
      Account Theft is a serious concern with any game and can cause some severe headaches to those involved, so here are some useful tips to bear in mind:

      Ensure you use a secure password.
      - Password Strength – Avoid using dictionary words, proper nouns or personal information such as your pet’s name. The most secure passwords are those that contain a random mixture of letters (A-Z), Numbers (1-9) and symbols, such as !"£$%^&*@#~]{
      - Password Originality – Don’t use something that a hacker would be able to guess. Eg. If your username is “Darth Vader” then don’t use “starwars” as a password. Also avoid common strings like 123456 or qwerty
      - Multiple Passwords - Try to avoid using the same password for several sites, if security is compromised at one of those sites, then your accounts will also be endangered
      - Update Your Password - Everynow and then update your password to something new, it's annoying to have to remember a new password but it's much more preferable to having hack your account

      Always use an official Gameforge website to login. In the past thieves have used sites that appear to be harmless proxies or emergency logins to harvest login data for their own uses.

      - Logging in using anything other than an official Gameforge login is a big security risk as other people can gain access to your login data.
      - Doing so will invalidate your T&Cs so you might not receive assistance in retrieving your account
      - When the normal login portal isn't accessable use MMOgame instead of 3rd Party "emergency" login portals
      - Avoid sharing your login details with others.
      - If you have somebody sit your account then if possible change the password before hand or at the least change it when the sitting period is over
      - When trading accounts always ensure you change the passwordbefore giving away the account, especially if you use the same password for accounts in other universes

      If you use a public computer, take these extra steps:
      Always sign out of your account and clear forms, passwords, cache, and cookies in your browser on a regular basis.

      Never use your OGame Account password on another website.
      If you enter your password in an external website and it's compromised, someone could try to sign in to your OGame Account with the same information.

      Check for viruses and malware.
      Run a scan on your computer with a trusted anti-virus software. If the scan detects any suspicious programs or applications, remove them immediately.

      Always seek the help and advice of a GO when trading accounts.
      - Check GameStats to make sure that what they're offering you actually exists
      - Contact your GO to make sure the person you're trading with actually owns the account they're offering you
      - Make sure both parties open a ticket to notify the Game Team of the account trade
      - As soon as you login to the account change the email address as this is your main proof of ownership

      =Ban Issues=
      The Game Team reserves the right to deny access to an account if any of the rules have been violated. This can either be on a temporary or permanent basis depending on the severity of the case.

      All ingame bans for a particular universe can be seen in that univese's public pillory (pranger) page. The link to the pillory can be found within the relevant universe's subforum here: The Universes

      If you feel that the ban wasn't justified then it's possible to dispute the ban by talking to the GO who banned you. Members of the Game Team can be contacted by either the ticket system or via IRC Chat

      If the GO doesn't reply to you after 48 hours, the ticket will be automatically sent to the SGO. If the answer of the GO is not satisfactory and at any stage you're unhappy with the treatment or decision you can use the "complain " function to escalate your issue to the next level (SGO, GA).

      The Game Hierarchy is as follows:
      Game Operator (GO) -> Super Game Operator (SGO) -> Game Administrator (GA) -> Community Manager (COMA).
      As ban discussions are not allowed on board, please contact a GO who banned you for further info about the ban. You can contact him via ticket or on IRC.

      =Reporting messages=
      If you receive an ingame message which is insulting with the use of offensive words, is real life threatening or has inappropriate content, you can report it with the use of a "report" button which can be found after opening said message. Use of "report" button allows players to report insulting language and possibly ban the sending user by alerting a Game Team. With OGame v6 you can also report alliance applications.
    • This guide will aim to cover all the technical aspects a user might encounter during their time playing Ogame.

      =Account life=
      Once you create an account, you have to validate it by following the link you received at the e-mail address that you used to register the account. If account is not validated, you will not be able to access some of the menus.

      Account will be deleted:
      - in 2 days if nothing is built and no purchased Dark Matter
      - in 5 days if you don't have at least 1 point (deleted in the 6th day at 3am server time)
      - in 36 days if you didn't log in regardless of points and vacation mode. Only bought Dark Matter can prevent it.
      - in 35 days if you didn't log in after your Commander expired

      Only purchased Dark Matter will prevent account deletion. Dark Matter found in expeditions or OGame birthday events will not prevent account deletion.
      Note: Bought Dark Matter is being spent prior to the one obtained by any other means.

      =Useful links=
      For Board and Game rules, team information, pillory list and game support please visit your game board.
      For irc go to onlinegamesnet.net

      =Activating an account=
      In the bottom left of your ingame screen you'll see a triangular symbol, click it and a pop out screen will open with a big green "Next" button. Click the next button, the button should then disappear and be replaced with text saying: "E-Mail has been send successfully!". Then check your inbox and junk folder and click the activation link. If you didn't receive an email, it means the link was blocked by your spam protection, in such cases ensure @Ogame.org and @mmogame.com is added to your safe senders list and try again. If this doesn't change anything then try with a different email provider (Googlemail is recommended) - hotmail and yahoo are notorious for blocking these emails
      In case you have an email account originally written with caps (EXAMPLE@YAHOO.COM), you need to request activation link written exactly like it is (with caps lock on), even though that doesn't matter when sending/receiving other emails.

      =Account Safety & Security=
      Ensure you use a secure password.
      - Password Strength – Avoid using dictionary words, proper nouns or personal information such as your pet’s name. The most secure passwords are those that contain a random mixture of letters (A-Z), Numbers (1-9) and symbols, such as !"£$%^&*@#~]{
      - Password Originality – Don’t use something that a hacker would be able to guess. Eg. If your username is “Darth Vader” then don’t use “starwars” as a password. Also avoid common strings like 123456 or qwerty
      - Multiple Passwords - Try to avoid using the same password for several sites, if security is compromised at one of those sites, then your accounts will also be endangered
      - Update Your Password - Everynow and then update your password to something new, it's annoying to have to remember a new password but it's much more preferable to having hack your account
      - Always use an official Gameforge website to login.

      - Logging in using anything other than an official Gameforge login is a big security risk as other people can gain access to your login data.
      - Doing so will invalidate your T&Cs so you might not receive assistance in retrieving your account
      - When the normal login portal isn't accessable use MMOgame instead of 3rd Party "emergency" login portals
      - Avoid sharing your login details with others.
      - If you have somebody sit your account then if possible change the password before hand or at the least change it when the sitting period is over
      - When trading accounts always ensure you change the passwordbefore giving away the account, especially if you use the same password for accounts in other universes

      If you use a public computer, take these extra steps:
      Always sign out of your account and clear forms, passwords, cache, and cookies in your browser on a regular basis.

      Never use your OGame Account password on another website.
      If you enter your password in an external website and it's compromised, someone could try to sign in to your OGame Account with the same information.

      Check for viruses and malware.
      Run a scan on your computer with a trusted anti-virus software. If the scan detects any suspicious programs or applications, remove them immediately.

      Always seek the help and advice of a GO when trading accounts.
      - Check GameStats to make sure that what they're offering you actually exists
      - Contact your GO to make sure the person you're trading with actually owns the account they're offering you
      - Make sure both parties open a ticket to notify the Game Team of the account trade
      - As soon as you login to the account change the email address as this is your main proof of ownership

      =Ban Issues=
      The Game Team reserves the right to deny access to an account if any of the rules have been violated. This can either be on a temporary or permanent basis depending on the severity of the case.

      All ingame bans for a particular universe can be seen in that univese's public pillory (pranger) page. The link to the pillory can be found within the relevant universe's subforum on your board.

      If you feel that the ban wasn't justified then it's possible to dispute the ban by talking to the GO who banned you. Members of the Game Team can be contacted by either the ticket system or via IRC Chat. Please remember to use your email address for verification.

      If the GO doesn't reply to you after 48 hours, the ticket will be automatically sent to the SGO. If the answer of the GO is not satisfactory and at any stage you're unhappy with the treatment or decision you can use the "complain " function to escalate your issue to the next level (SGO, GA).

      The Game Hierarchy is as follows:
      Game Operator (GO) -> Super Game Operator (SGO) -> Game Administrator (GA) -> Community Manager (COMA).
      As ban discussions are not allowed on board, please contact a GO who banned you for further info about the ban. You can contact him via ticket or on IRC.

      =Reporting messages=
      If you receive an ingame message which is insulting with the use of offensive words, is real life threatening or has inappropriate content, you can report it with the use of a "report" button which can be found after opening said message. Use of "report" button allows players to report insulting language and possibly ban the sending user by alerting a Game Team. With OGame v6 you can also report alliance applications.

    • Maybe here will be good to add the onboarding feature introduced in version 6 . I think it can be introduced immediately after ==Account life==


      ==The welcome package==
      After you make the account, in some universes where this feature is activated, during the first week of playing the game you will receive some rewards.

      The reward is sent out via in-game message, and is delivered when you login into your account. You have to manually accept the reward and is then added to your account. Those messages will stay 7 days. You can also access the rewards in the menu.


      Day 1: 15K metal 10k crystal

      Day 2: Item - Kraken Bronze

      Day 3: Trader - Metal

      Day 4: 15 Rocket launcher

      Day 5: Item - Newtron Bronze

      Day 6: Item - Detroid Bronze

      Day 7: 3 days „Commanding Staff“ (extends all running officers)

      Day one means minimal 24h of playing. The Script runs around 3:00.
    • Icegirl wrote:

      This guide will aim to cover all the technical aspects a user might encounter during their time playing Ogame.

      =Account life=
      Once you create an account, you have to validate it by following the link you received at the e-mail address that you used to register the account. If account is not validated, you will not be able to access some of the menus.

      Account will be deleted:
      - in 2 days if nothing is built and no purchased Dark Matter
      - in 5 days if you don't have at least 1 point (deleted in the 6th day at 3am server time)
      - in 36 days if you didn't log in regardless of points and vacation mode. Only bought Dark Matter can prevent it.
      - in 35 days if you didn't log in after your Commander expired

      Only purchased Dark Matter will prevent account deletion. Dark Matter found in expeditions or OGame birthday events will not prevent account deletion.
      Note: Bought Dark Matter is being spent prior to the one obtained by any other means.


      ==The welcome package==
      After you make the account, in some universes where this feature is activated, during the first week of playing the game you will receive some rewards.

      The reward is sent out via in-game message, and is delivered when you login into your account. You have to manually accept the reward and is then added to your account. Those messages will stay 7 days. You can also access the rewards in the menu.

      Day 1: 15K metal 10k crystal
      Day 2: Item - Kraken Bronze
      Day 3: Trader - Metal
      Day 4: 15 Rocket launcher
      Day 5: Item - Newtron Bronze
      Day 6: Item - Detroid Bronze
      Day 7: 3 days „Commanding Staff“ (extends all running officers)
      Day one means minimal 24h of playing. The Script runs around 3:00.

      =Useful links=
      For Board and Game rules, team information, pillory list and game support please visit your game board.
      For irc go to onlinegamesnet.net

      =Activating an account=
      In the bottom left of your ingame screen you'll see a triangular symbol, click it and a pop out screen will open with a big green "Next" button. Click the next button, the button should then disappear and be replaced with text saying: "E-Mail has been send successfully!". Then check your inbox and junk folder and click the activation link. If you didn't receive an email, it means the link was blocked by your spam protection, in such cases ensure @Ogame.org and @mmogame.com is added to your safe senders list and try again. If this doesn't change anything then try with a different email provider (Googlemail is recommended) - hotmail and yahoo are notorious for blocking these emails
      In case you have an email account originally written with caps (EXAMPLE@YAHOO.COM), you need to request activation link written exactly like it is (with caps lock on), even though that doesn't matter when sending/receiving other emails.

      =Account Safety & Security=
      Ensure you use a secure password.
      - Password Strength – Avoid using dictionary words, proper nouns or personal information such as your pet’s name. The most secure passwords are those that contain a random mixture of letters (A-Z), Numbers (1-9) and symbols, such as !"£$%^&*@#~]{
      - Password Originality – Don’t use something that a hacker would be able to guess. Eg. If your username is “Darth Vader” then don’t use “starwars” as a password. Also avoid common strings like 123456 or qwerty
      - Multiple Passwords - Try to avoid using the same password for several sites, if security is compromised at one of those sites, then your accounts will also be endangered
      - Update Your Password - Everynow and then update your password to something new, it's annoying to have to remember a new password but it's much more preferable to having hack your account
      - Always use an official Gameforge website to login.

      - Logging in using anything other than an official Gameforge login is a big security risk as other people can gain access to your login data.
      - Doing so will invalidate your T&Cs so you might not receive assistance in retrieving your account
      - When the normal login portal isn't accessable use MMOgame instead of 3rd Party "emergency" login portals
      - Avoid sharing your login details with others.
      - If you have somebody sit your account then if possible change the password before hand or at the least change it when the sitting period is over
      - When trading accounts always ensure you change the passwordbefore giving away the account, especially if you use the same password for accounts in other universes

      If you use a public computer, take these extra steps:
      Always sign out of your account and clear forms, passwords, cache, and cookies in your browser on a regular basis.

      Never use your OGame Account password on another website.
      If you enter your password in an external website and it's compromised, someone could try to sign in to your OGame Account with the same information.

      Check for viruses and malware.
      Run a scan on your computer with a trusted anti-virus software. If the scan detects any suspicious programs or applications, remove them immediately.

      Always seek the help and advice of a GO when trading accounts.
      - Check GameStats to make sure that what they're offering you actually exists
      - Contact your GO to make sure the person you're trading with actually owns the account they're offering you
      - Make sure both parties open a ticket to notify the Game Team of the account trade
      - As soon as you login to the account change the email address as this is your main proof of ownership

      =Ban Issues=
      The Game Team reserves the right to deny access to an account if any of the rules have been violated. This can either be on a temporary or permanent basis depending on the severity of the case.

      All ingame bans for a particular universe can be seen by other users only through galaxy view. When you try to login to a banned account you'll see the reason and how long is the ban, together with a link to the support.

      If you feel that the ban wasn't justified then it's possible to dispute the ban by talking to the GO who banned you. Members of the Game Team can be contacted by either the ticket system or via IRC Chat. Please remember to use your email address for verification.

      If the GO doesn't reply to you after 48 hours, the ticket will be automatically sent to the SGO. If the answer of the GO is not satisfactory and at any stage you're unhappy with the treatment or decision you can use the "complain " function to escalate your issue to the next level (SGO, GA).

      The Game Hierarchy is as follows:
      Game Operator (GO) -> Super Game Operator (SGO) -> Game Administrator (GA) -> Community Manager (COMA).
      As ban discussions are not allowed on board, please contact a GO who banned you for further info about the ban. You can contact him via ticket or on IRC.

      =Reporting messages=
      If you receive an ingame message which is insulting with the use of offensive words, is real life threatening or has inappropriate content, you can report it with the use of a "report" button which can be found after opening said message. Use of "report" button allows players to report insulting language and possibly ban the sending user by alerting a Game Team. With OGame v6 you can also report alliance applications.

      The post was edited 2 times, last by Valent ().