• Spanish translation: Problemas con la base de datos del navegador
  
• French translation: Problèmes avec la base de données du navigateur
  
• Dutch translation: Problemen met de browser database.
  
• German translation: Probleme mit der Browserdatenbank

Step 0: Check browser settings
- Minimal versions: Firefox 14 and Chrome 23.
- Chrome: Cookies must be allowed from all websites (recommended setting in Chrome)
- Do you have the current browser version ?
- Do you have a recommended browser ? (Firefox or Chrome)
- Do you have changed any standard settings ? For expample to "optimize" the speed.
- Do you have any ad blocker, phishing / malware protection, internet security suite, cleaning tools like CCleaner or addons like Noscript / Notscript ? Please check them.





Step 1: Update all data

- Click onto "Overview" to load the ogame page again.
- Go to Antigame Options -> Data & Settings -> Click button "Update data & settings"
- The update progress is shown below the Antigame Menu button, please wait until it's finished.



If the problem persists or nothing happens (Firefox only):

Step 2: Enable offline storage in Firefox
- See Enable offline storage in Firefox and follow instructions.
- Do Step 1 again.



If the problem persists, nothing happens or a red error text is shown:

Step 3: Reset databases
- Click onto "Overview" to load the ogame page again.
- Go to Antigame Options -> Data & Settings -> For "Reset data & settings" choose all databases.
- Do Step 1 again.



If the problem persists, nothing happens or a red error text is shown:

Step 4: Restart browser
- Close all browser windows and take care that no browser process is running.
- Please check it with the taskmanager ( or simply restart the computer ).
- Do Step 3 again.


If the problem persists, nothing happens or a red error text is shown:

Step 5 - Chrome: Delete cookies
- Delete the cookies.
- Do Step 1 again.

Step 5 - Firefox: Delete Offline website data
- See Delete Offline website data in Firefox and follow instructions.
- Do Step 1 again.



If the problem persists, nothing happens or a red error text is shown:

Step 6: Delete the database folder in browser profile
- See Delete database folder in browser profile folder and follow instructions.
- Do Step 1 again.

"Francolino" wrote:

Enable offline storage in Firefox:

Firefox shows a pop up on the top left to request your allowment to store a database.
- When you choosed nothing or later, restart the browser, the popup appears again.
- When you denied it, please clear following history to bring back the popup again:

"Francolino" wrote:

Delete Offline website data in Firefox:

Please clear following history to delete the Offline website data in Firefox:

"Francolino" wrote:

Delete database folder in browser profile folder

Firefox:
- Close Firefox and make sure that the firefox.exe process is not active.
- Go to your Profile folder, see kb.mozillazine.org/Profile_folder_-_Firefox
- There you find the folder "storage", and inside there the folder "persistent" - please go to there.
- Inside this folder you find all stored databases in different domain folders.
- Delete the folder for you universe, for example "http+++s1-en.ogame.gameforge.com"




Google Chrome
- Close Chrome and make sure that all chrome.exe process are stopped.
- Go to C:\Users\<Current User>\AppData\Local\Google\Chrome\User Data\Default\IndexedDB
- Inside this folder you find all stored databases in different domain folders.
- Delete the folder for you universe, for example "http_uni670.ogame.org_0.indexeddb.leveldb"