Ticket system guide

    • Ticket system guide

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      :O


      As you can see, we got some new ticket system. That means that if you want to send a ticket, you have to login/register. This new system makes allows players to contact support for all comunities, and its easy to use.



      As I sead, we need to register account so we can use the support.

      When you go to register, it looks like this:



      Here you have to fill in all of required:
      * user name: ex: Shavano
      * Valid email adress: ex: shavano@ogame.us
      * Repeat email address:
      * Password: I suggest at least 8 letters and numbers, and small and large letters.
      * Repeat password and go to "register".

      next step is to activate your account, you do that by opening a activation mail sent by support:


      Hello Shavano

      An account has just been created for this email address in our support system.

      If you did not create this account yourself, please simply ignore this email.

      If you created this account yourself you have to activate it by clicking the following link.


      When you klick on link in mail, your account will be activated and ready to use.
      You can login with mail and password you choosed before:

      Edit by Valent | Removed Imageshack Ad

      When you login, on the right side you can see 3 options:
      * Manage email addresses
      * Change password
      * Logout

      After you go to "Manage email addresses", you get one more option - Add email address.




      To add a new address, just type it in and submit. You will see that mail has been added and mail was sent to activate it. That link in mail is valid only for 24h, after that is no longer valid. We must warn you that if you have more then 1 mail address, while sending a ticket please choose mail which is permanent on your ingame account.

      As before you have:
      * Home
      * Contact support
      * Ticket history
      * Imprint

      Home:

      Here you can see your ticket status. Also you can see how many tickets has been sent from that mail.

      Contact support:

      Edit by Valent | Removed Imageshack Ad

      Here you can choose will you send a ticket for Game, Board or Payment. Also, you can choose to send ticket for some other game or comunity.



      You can choose for ex. OGame. Then choose comunity (ogame.org, ogame.de...)


      Ticket history

      Enables you to see your tickets, you can open them and see what have you reported and what was the answer from GO.

      Imprint:

      Gives you info about the owner - GameForge.


      Good luck using support and have fun playing. OGame Wiki Team