Pinned iPad FAQ support

    • iPad FAQ support

      iPad Internet Problems:

      No Wi-Fi network:
      • Locate WiFi networks in your area – Go to Settings > Wi-Fi screen. If there are no networks, then maybe there is no Wi-fi coverage where you are.
      • You might be ouside the range of the Wi-Fi router or hotspot. Move closer to the router, try getting a clear line of sight.
      • Verify Wi-Fi router is turned on, because sometimes it really is that simple.
      • Check the internet cable is plugged into the Wi-Fi router. Loose cables are a very common problem.
      • Private networks may not show up. Go to Settings > Wi-Fi > Other and enter the Wi-Fi network name, security, and password to connect.


      iPad not connecting to Wi-Fi network/Internet not working:
      • Locate the correct Wi-Fi network. Often there are multiple Wi-Fi networks available and you need to choose thee right one for optimum internet speed and connectivity.
      • Coffee shops, airports, internet cafes etc. generally don’t offer a free Wi-Fi network. To access internet on such subscription wifi networks, you need to ask them for the relevant information.
      • Configure network-specific settings – like IP address, DNS, and Search Domain settings. Maybe someone tampered with your iPad settings.
      • Use “Renew Lease” to acquire new IP address, DNS, and Search Domain information from the Wi-Fi network.
      • Turn off iPad – then restart. tI might automatically fix itself.
      • Turn the Wi-Fi router off and then on again. It might just need a reset.
      • Disable wireless encryption/security on the Wi-Fi router - if it works this means there are encryption issues. Change the security protocol and try again.
      • Reset your network settings – Go to Settings > General > Reset > Reset Network Settings.
      • Configure your Wi-Fi router to use a single WEP key.
      • If none of these work, turn off the Wi-Fi and use the mobile data plan – that will at least work if you've got a data plan.


      Dropped/Fluctuating/Weak iPad Wi-Fi Signal:
      • Move closer to the Wi-Fi router signal. Get a clear line of sight.
      • Reduce active Bluetooth wireless devices near your iPad.
      • Change channels on your wireless network to use 2.4 and 5GHz channels with the least interference.
      • Reduce interefence by mobile phones, cordless phones, metals, power lines, microwave ovens, wireless speakers, other wireless devices including AirPort and Bluetooth devices.
      • Remove iPad from cover, remove any attachments that might be intefering.


      iPad not automatically connecting to a known Wi-Fi network:
      • Create separate Wi-Fi network names to identify each band (for Wi-Fi routers that are dual-band capable). Add some characters to the current network name. Example: Add a G to the 802.11b/g network name and an N to the 802.11n network name. (source)
      • In third-party Wi-Fi routers that are dual-band capable, ensure that both networks use the same security type (WEP, WPA, WPA2 etc.)
      • Reset your network settings – Go to Settings > General > Reset > Reset Network Settings. This will reset all network settings, including passwords, VPN, and APN settings.
      • Update Wi-Fi router for firmware or software updates.


      iPad app doesn't work anymore (not updated iOS and running a higher version than 4.3.3 iOS)

      • Restart the OGame App
        1. First try to close the app using the multi-task screen (double-tap on the home button).
        2. You will see a list of apps close them all.
        3. Now try to open the OGame app again.
        Does it work? If yes, great you're done. If not:
      • Reinstall the iPad app (this removes all app data and cache)
      Didn't work? Contact the OGame team.


      iPad app didn't work after installation:

      1. Check if your iPad is jailbroke because the OGame app won't work in this instance. (JAILBREAK = NO SUPPORT)
        If not:
      2. Look if you've got at least iOS 5 if not try to update your iOS.
        If that's not the case:
      3. Reinstall the iPad app again



      Know bug when using fleet page:

      Planet names like 34 32 30 10, the app will go ask you if you wanna sent a text, add to contact or copy it when you select it as target planet in fleet movement page.
      This is something from apple integrate in the system.

      :thumbsup: Thanks to Jeanne_Dark from german ogame :thumbsup: